Route Package Protection

SHIPPING POLICY 

Orders are processed from Monday-Friday, excluding Holidays. Please allow 1-5 business days for your order to be processed and shipped. 

We are not responsible for any lost, stolen or misplaced, or damage packages, or any shipping deliveries that may be affected by events beyond our control.

We are not responsible for incorrect shipping information provided by the customer at the time the order is placed. 

Packages returned due to incorrect shipping address provided by the customer, the customer will be responsible for redelivery cost. 

Venture Beaute is not responsible for packages once they leave our facility.

If you live at a high crime theft area please make sure to request a "Signature Required" delivery through the notes at checkout or email us at info@venturebeaute.com 

RETURN AND EXCHANGES

Due to sanitary reasons, Venture Lashes does not accept returns or exchanges. All sales are final. 

If an item is damaged upon receipt, we will replace any defective items and make sure you happy with your purchase. Used looking products or products damaged by the customer will not be eligible. You have 48 hours from the time you receive your package for you to contact us at info@venturebeaute.com 

Please visit our Shipping Information link below for full details:  https://venturelashes.com/policies/shipping-policy

If you are local, would you like to pick up your order instead? Perfect! because we now offer have pick ups. You get to receive your items as early as 24 hours from when you ordered without having to wait or pay for shipping! 

We are located in University Area, Charlotte, North Carolina 28213. 

COVID-19 update: We are still operating and taking extra precautions to ensure the safety of all, so please wear a face mask when picking up your order.

Note: When checking out please make sure to select the pickup option. Once the order has been placed you will receive an automatic text or email confirmation from Venture Lashes. Remember to bring your email confirmation as it is needed to be able to receive your order

For any questions and concerns regarding orders please fill out the form below and allow 24-48 hours for a response.  Thank you for your supporting our small local business and see you soon!